GoTo has spent the last several years unifying and consolidating the best communication and remote support technology from companies like LogMeIn, GoToMeeting, and Jive, to create a unified customer support and employee communication Platform. Designed to be compatible with the systems you currently use every day.
Employees are Everywhere and 100% of them need to have the right communication tools and support to be productive, engaged, and to cultivate a strong working culture, wherever they are.
Disparate workforces increase IT workload. 92% of businesses say that they need to reduce the burden on IT and control the rising cost of employee support.
Customers are Exhausted. 69% of end consumers find communicating customer service issues frustrating. We all know a Poor Customer Experience means customers buy less, don’t refer friends and they leave. AND from what we can see it’s not getting better.
The GoTo product portfolio includes the following:
> All-inclusive communication solutions
> All-in-one IT Support Software to support your employees and customers wherever they are.
> And for your customers, best in class Contact Center, and innovative customer engagement with mass texting capabilities so you never miss a connection.
But our real differentiation comes from our people. We have the highest NPS score in the industry. Long before we had the best products, companies chose us and stayed with us because of our people and how we deliver.
TruPoint partners can leverage our expertise and support in the way that makes the most sense for your business. Whether you lack internal expertise or need a true consultant for your customers’ telecom and IT services, you can rely on us to guide your customer to the right solution at the best possible price, every time.
We’re here to devote our experience and resources to you.
300+ leading industry providers.
150 combined years of industry experience.
Founded in 2009 after years spent in other telecom agencies.
TruPoint is the strategic partner MSPs can trust to broaden their service portfolios and better serve their customers.