Managed Services
The rapid advancement of communications technology has its pros and cons. Your business is able to communicate more effectively and efficiently than ever before, but it can be a challenge to manage all of the details of your communications systems on your own.
TruPoint offers managed services that allow you to focus on strategy, business development, and the high-level growth of your company. We will handle the technology review, sourcing, installation, and ongoing management for every technology service you need. Let TruPoint take over so you can save time, money, and frustration.
Telecom Expense Management
Outsourcing telecom expense management to TruPoint offers many advantages to your business:
Cost Savings
We’ll help you keep costs under control by ensuring your bills are accurate, preventing overspending and catching errors that could be driving up your expenses.
Time Savings
We will manage all billing, track telecom expenses, and – in some cases – even pay the bills for you. You’ll be free to refocus your time and energy on business growth.
Cost Savings
We’ll help you keep costs under control by ensuring your bills are accurate, preventing overspending and catching errors that could be driving up your expenses.
Time Savings
We will manage all billing, track telecom expenses, and – in some cases – even pay the bills for you. You’ll be free to refocus your time and energy on business growth.
Managed Phone
For VoIP customers that prefer to offload management of their phone system, we offer local Tier 1 and 2 support. You’ll get:
Proactive Management
Our services include reminders for holiday greetings and local MAC support. And you’ll enjoy better quality of service since TruPoint can control potential failure points.
Save Money and Time
You’ll only be charged a few dollars per handset. With managed phone, your IT staff will have time to focus on growth initiatives instead of running the phone system.
Managed Support
For a nominal monthly fee, managed support customers enjoy unlimited adds, moves, and changes to their phone system during our normal business hours. This includes minor changes to routing and dial plans as well as the addition and removal of system users and extensions, password resets, user education, and of course problem troubleshooting and resolution. The only items TruPoint doesn’t include in our managed support plans are complex system rebuilds, change of providers, after hours system maintenance, or onsite visits. However, managed support customers enjoy discounts on those out-of-scope services when necessary.
TruPoint’s managed support offering gives our customers a top-secret phone number that puts your call at the top of our incoming support queue. Emailed support requests from our managed support customers are flagged and prioritized in the same manner, providing you with the help you need quickly and efficiently!
Our managed support customers have consistently given us high marks on our customer service, and we have maintained a 99% customer satisfaction score over the past 12 months. If you’d like to take advantage of our managed support offering and simplify your VOIP support strategy, please reach out to your TruPoint Technology Advisor or Customer Success Manager.
Of course, customers without a managed support agreement are always welcome to take advantage of our highly trained professional services team at a reasonable hourly support rate.
Proactive Management
Our services include reminders for holiday greetings and local MAC support. And you’ll enjoy better quality of service since TruPoint can control potential failure points.
Save Money and Time
You’ll only be charged a few dollars per handset. With managed phone, your IT staff will have time to focus on growth initiatives instead of running the phone system.
Managed Support
For a nominal monthly fee, managed support customers enjoy unlimited adds, moves, and changes to their phone system during our normal business hours. This includes minor changes to routing and dial plans as well as the addition and removal of system users and extensions, password resets, user education, and of course problem troubleshooting and resolution. The only items TruPoint doesn’t include in our managed support plans are complex system rebuilds, change of providers, after hours system maintenance, or onsite visits. However, managed support customers enjoy discounts on those out-of-scope services when necessary.
TruPoint’s managed support offering gives our customers a top-secret phone number that puts your call at the top of our incoming support queue. Emailed support requests from our managed support customers are flagged and prioritized in the same manner, providing you with the help you need quickly and efficiently!
Our managed support customers have consistently given us high marks on our customer service, and we have maintained a 99% customer satisfaction score over the past 12 months. If you’d like to take advantage of our managed support offering and simplify your VOIP support strategy, please reach out to your TruPoint Technology Advisor or Customer Success Manager.
Of course, customers without a managed support agreement are always welcome to take advantage of our highly trained professional services team at a reasonable hourly support rate.
Virtual Fax
If you’re a small business looking for either a fax server backup or a few direct virtual fax-to-email accounts, TruPoint can help. Virtual fax solutions give you:
Convenience
You’ll never have to stand by a physical fax machine, and faxes arrive directly in your inbox. Documentation is simplified with no physical copies to file.
Security
You’ll rest easy with improved security. Messages are encrypted both during sending and when a fax is received.
Convenience
You’ll never have to stand by a physical fax machine, and faxes arrive directly in your inbox. Documentation is simplified with no physical copies to file.
Security
You’ll rest easy with improved security. Messages are encrypted both during sending and when a fax is received.
Leave Management of Your Communications Systems to the Experts
TruPoint’s managed services offerings give you the freedom to focus on strategy and business growth. If you are looking for telecom expense management, managed phone, or virtual fax, we are here for you. Get in touch with us and leave your communications to the experts.
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