Outsourced Telecom Management

TruPoint’s suite of managed services allows us to take the telecom management burden off your resources and creates additional time for your IT team to focus on security & business growth initiatives. Our customers have realized the following benefits and more…

Sourcing and Supporting Fast Business Internet

TruPoint’s expertise helps match our customers with the best internet options. We source and support all types of internet technology, including:

Network Design & Management

Today’s business environment requires fast connections that are available 100% of the time. Not only can we source the best possible network providers nationally, but overlaying SDWAN, SASE & DDoS into the networks will ensure the stability & security of the data riding the network.

Network Monitoring

TruPoint can monitor uptime & network circuit performance as well as deploy SDWAN solutions which allow for a proactive approach to mitigating downtime.

Managed UC & Contact Center

We offer a managed services around our unified communications and contact center solutions so your users can call our team for all user/routing/schedule changes, Tier 1/2 support issues, and as always we will manage any escalations as needed

Implementation

We assign a TruPoint project manager to every install to ensure a managed experience for our clients. For our UC implemenations, our technicians will manage the entire process, configure the equipment at our office, and can complete the onsite installation if needed.

Expense Management

TruPoint bill management provides cost validation, summary reporting, and expense analysis to ensure that cost are accurate month over month and applied to appropriate cost codes or locations within you organization.

Network Design & Management

Network Monitoring

TruPoint can monitor uptime & network circuit performance as well as deploy SDWAN solutions which allow for a proactive approach to mitigating downtime.

Managed UC & Contact Center

Implementation

Expense Management

Be Proactive With Your Reputation Management & Spam Monitoring

The FCC has implement legislation that has led to more legitimate business #s being flagged as spam or scam likely. Usually the business finds out because a client happens to see this on the phone and lets the business owner know, but there is no way to tell how many calls went ignored before you found out. TruPoint offers software that will monitor your numbers against spam tagging with any of the 3 major cellular providers and will automatically launch remediation in the event that a number starts to become flagged.