Did you know TruPoint offers a managed support plan for your VOIP system?
As a matter of fact, TruPoint’s Professional Services team maintains advanced-level technical certifications for many of the VOIP solutions we offer. Not only do your problems get resolved quicker than if you called the provider directly, but our technical certifications also help give TruPoint leverage to gain access to engineering resources when your issues go beyond our capability and levels of access.
For a nominal monthly fee, managed support customers enjoy unlimited adds, moves, and changes to their phone system during our normal business hours. This includes minor changes to routing and dial plans as well as the addition and removal of system users and extensions, password resets, user education, and of course problem troubleshooting and resolution.
The only items TruPoint doesn’t include in our managed support plans are complex system rebuilds, change of providers, after-hours system maintenance, or onsite visits. However, managed support customers enjoy discounts on those out-of-scope services when necessary.
TruPoint’s managed support offering gives our customers a top-secret phone number that puts your call at the top of our incoming support queue. Emailed support requests from our managed support customers are flagged and prioritized in the same manner, providing you with the help you need quickly and efficiently!
Top Marks for Managed Support
Our managed support customers have consistently given us high marks on our customer service, and we have maintained a 99% customer satisfaction score over the past 12 months. If you’d like to take advantage of our managed support offering and simplify your VOIP support strategy, please reach out to your TruPoint Technology Advisor or Customer Success Manager.
Of course, customers without a managed support agreement are always welcome to take advantage of our highly trained professional services team at a reasonable hourly support rate. Contact us to learn more.